If you can no longer access the email address associated with your Yola account, our Support Team can help you change your login email address after verifying your account ownership.
Once your login email address has been changed, you can use the new email address to request a password reset link if you have also forgotten your password.
Before Contacting Support
Before submitting a request, please try the following steps:
- Verify which email address you use to log in to Yola. Check your other email accounts for recent messages from Yola, such as subscription renewal reminders, order receipts, or password reset emails. If you find any, try logging in to Yola using the email address that received them.
- Check whether you have multiple Yola accounts. If you have created more than one Yola account, try logging in to each one to find the account associated with the website, domain, mailbox, or other Yola service you need to access.
Contacting Support
If you still cannot access your Yola account, submit a support request or email support@yola.com with the subject line "Lost access to my login email".
Make sure to contact us using an email address you can access so that you can receive our replies and complete the account recovery process.
A member of our Support Team will guide you through the account ownership verification process. For security reasons, we must verify that you own the account before changing its login email address. This helps protect your account and personal information from unauthorized access.
Once your account ownership has been verified, our Support Team can help you update your login email address.