If you’re working with a professional web designer, employee, or another trusted person to build or manage your website, you may need to give them access to your Yola account.
Currently, Yola does not offer separate user accounts or role-based permissions for collaborators. The only way to give someone access to your Yola account is to share your account email address and password with them.
Important: Sharing your login credentials gives the other person access to your account, not just to your website. They may be able to make changes to your website, manage your domain, access your account information, purchase services, or cancel existing services.
Prefer a more secure, hassle-free option?
If you’d rather not share your account credentials with a third party, you can have Yola's professional designers build or enhance your website for you.
Our Professional Services let you work directly with Yola’s team, making the website-building process more secure and hassle-free.
Before sharing your login information
If you decide to give someone access to your account, we strongly recommend carefully considering who you share your credentials with and agreeing in advance on exactly what they are and are not allowed to do.
Your agreement should specify what they are authorized to do and, just as importantly, what they are not authorized to do.
For example, you may agree that they can:
- Edit your website.
- Add, remove, or update website content.
- Publish changes to your website.
But they may not be authorized to:
- Change your domain’s DNS settings.
- Transfer your domain to another registrar.
- Purchase additional Yola services.
- Upgrade or downgrade your subscriptions.
- Cancel your existing subscriptions.
- Change your account or billing information.
Alternatively, you may want someone to manage your domain but not make changes to your website. Make sure your agreement reflects the specific access and responsibilities you are giving them.
Keep in mind that Yola cannot technically restrict a collaborator’s access to only the actions you have agreed upon. Once you share your login credentials, they can access the account using those credentials. Any limitations you establish with them are part of your agreement and cannot be enforced by Yola.
Protect your other websites
If you have multiple websites under the same Yola account, consider creating a separate Yola account for the website you want someone else to work on.
You can then share the new account’s login credentials with the collaborator instead of giving them access to your main account. This helps keep your other websites, domains, subscriptions, and account information separate from the website they are working on.
For example, if you have three websites in your main Yola account and want a web designer to work on only one of them, create a separate Yola account for that website and share the new account’s credentials with the designer.
Change your password when the collaboration ends
As soon as your collaboration with the third party is over, change your Yola account password. This prevents the person from continuing to access your account using the credentials you previously shared.
If you have shared your password with more than one person, change it whenever any one of those people should no longer have access.
What information can the other person see?
Sharing your account credentials gives the other person access to information available in your Yola account.
Your account does not display your full credit card number and its security code. However, someone with access to your account may be able to see other billing information, including your billing address, cardholder name, and card expiration date.
For this reason, only share your login credentials with someone you trust.
Keep your Yola emails
Retain any transactional emails you receive from Yola for future reference. This includes emails we send when you first create your account, receipt emails, renewal emails, newsletters, and other account-related communications.
These emails provide a record of your account history and can be extremely useful when resolving account-related questions or disputes.
Yola cannot take responsibility for third-party access
Please note: Yola cannot take any responsibility for what happens to your website or domain if you choose to share your login information with a third party. We also cannot become involved in any disputes that may arise between you and another party, as we are not participants in the agreement you enter into with that person or company.
We strongly recommend keeping a record of your agreement with the person who has access to your account and making sure you have a plan for what happens when their work is complete or if you need to end the relationship.
We hope that you have a great relationship with whoever builds your site and that they create the website of your dreams. Do your part by ensuring a good working relationship when things go well, or having a backup plan if they do not, by following the advice outlined above.
If you have any additional questions about sharing access to your Yola account, please contact our Support Team.