If you need to change your Yola account password because it has expired or you've forgotten it, you can reset it using your login email address. This article explains why you may be prompted to reset your password and walks you through the password reset process step by step.
Password expiry
Passwords can become more vulnerable to security threats over time. To help protect your account, we periodically require users to update their Yola account passwords. This is a proactive security measure designed to keep your account safe, particularly if you haven't changed your password for an extended period.
If your password has expired, you'll see a message prompting you to reset it when you try to log in using your existing credentials. Click the Reset password button to start the reset process described below.
Resetting your password
Whether you've been prompted to reset an expired password or have simply forgotten your password, follow these steps:
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Open the Forgot password page. You can do this in one of three ways:
- On the login page, click Forgot password? above the Log in button.
- If you're prompted to reset an expired password, click the Reset password button.
- Go directly to the Forgot password page.
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Enter your login email address in the Email field and click Reset password:
- Check your inbox for the password reset email. We'll send a password reset link to the email address you provided. Open the email and click the reset link. If you don't see the email in your inbox, check your spam or junk folder.
- Create a new password. On the page that opens, enter your new password in both fields and click Reset password. Make sure your new password is different from your previous one.
- Log in to your Yola account. Once your password has been successfully reset, you'll be redirected to the login page. Enter your login email address and new password to access your account.
FAQ
Why did my password expire?
We’ve implemented password expiry as part of our enhanced security measures. This ensures that passwords are regularly updated to reduce the risk of unauthorized access.
Why do I have to reset it now? This has never happened before.
As part of our updated security protocols, we require users to reset their passwords after a certain period to maintain a high level of protection for their accounts.
What if I have no access to the login email address, or the address is no longer active?
If you no longer have access to your login email address, please follow the instructions from our dedicated article: Recovering account access after losing access to your login email.
What if I'm not receiving an email with the reset link?
If you haven't received the password reset email, check your spam or junk folder. If the email isn’t there, contact Customer Support from your login email address, and we’ll check for issues and resend the link.
What if I cannot log in after a successful password reset?
Your browser might be auto-filling your old password. Please enter the new password manually and ensure that you update any saved passwords in your browser for future logins.
If you encounter any issues during the password reset process or have additional questions, please reach out to our Customer Support Team for help.