If you can no longer access the email address associated with your Yola account, our Support Team can help you change your login email address after verifying your account ownership.
Once your login email address has been updated, you can use your new email address to reset your password and log in to your Yola account.
Before Contacting Support
Before submitting a request, please take a moment to check the following:
- Make sure you correctly remember which email address you use to log in to your Yola account. Check your other email accounts for recent messages from Yola, such as subscription renewal reminders, order confirmations, or password reset emails. If you find any, the email address that received these messages may be the one associated with your Yola account. Try logging in with that address to see if you can access your account.
- Check whether you have multiple Yola accounts. If you've created more than one Yola account, try logging in to each one to identify which account is associated with the website, domain, mailbox, or other Yola service you need to access.
Contacting Support
If you still cannot access your Yola account, submit a support request or email support@yola.com with the subject line "Lost access to my login email".
Make sure to contact us using an email address you can access so that you can receive our replies and complete the account recovery process.
A member of our Support Team will guide you through the account ownership verification process. For security reasons, we must verify that you own the account before changing its login email address. This helps protect your account and personal information from unauthorized access.
Once your account ownership has been verified, our Support Team can help you update your login email address.