If unwanted emails are reaching your Inbox, or legitimate messages are being incorrectly marked as spam, you can adjust your Yola Mail spam settings to better manage incoming messages.
Yola Mail provides several options to help you control how spam is handled:
- Allow or block specific senders: Add individual email addresses or entire domains to your Allowed or Blocked Senders lists.
- Adjust the spam blocking level: Make the spam filter more or less aggressive depending on whether you're receiving too much spam or too many legitimate messages are being marked as spam.
- Add a custom spam tag: Add a tag to the subject line of messages identified as spam, making them easier to recognize.
- Choose a spam folder: Select the folder where messages identified as spam should be delivered.
Adding senders to the Allowed or Blocked lists
Yola Mail webmail provides a tool that allows you to block or allow emails from specific senders. You can add up to 1000 entries to the Blocked Senders list and 1000 entries to the Allowed Senders list.
Make sure that you enter the sender's email address or a domain as it appears in the email's "Return Path." The return path is in the first line of the email headers. This may not be the same as the address that is displayed in the From field of the message.
You can block multiple addresses that are in the same domain with a wildcard (*), for example, *@example.com. This will block all senders using an email address from the example.com domain. Be careful when adding entire domains to your list. If you add something like *@hotmail.com to your Blocked Senders list, you are blocking every sender with a Hotmail address.
To add senders to the Allowed or Blocked Senders lists:
- When in Yola Mail webmail, click Settings to access the Settings pane, and then click Spam Settings.
- Type in or paste the email addresses that you want to allow or block in the respective text boxes, and then click Save.
You will get the “Successfully updated” message at the bottom of your screen.
Addresses saved in your Contacts are automatically treated as allowed senders, even though they don’t appear in the Allowed Senders list.
If an address is saved in your Contacts but also added to the Blocked Senders list, the address will be blocked. The Blocked Senders list takes precedence over your Contacts.
Choosing the spam block level
If you are receiving too much spam in your Inbox or too many false positives in your Spam folder, adjusting the spam blocking level may help. The spam blocking level determines how likely a message is to be marked as spam. A higher blocking level means messages are more likely to be marked as spam; however, you may also find that a lot of innocent messages are also classified as spam (false positives).
- When in Yola Mail webmail, click Settings to access the Settings pane, and then click Spam Settings.
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Choose the spam blocking level from the dropdown menu next to the Threshold Level, and then click Save.
If you choose a level other than Normal, the spam filter will be more aggressive in classifying messages as spam.
If you choose Use Default, your mail will be filtered for spam using the level that is set for your domain.
If you choose High or Very High, more messages will be classified as spam; however, you may also find that a lot of innocent messages are also classified as spam. These messages are referred to as False Positives.
Creating a custom spam tag
Incoming messages identified as spam by Yola Mail are automatically flagged as such, though this spam flag is not visible to you. However, if you add your custom tag, all incoming spam messages will include your designated tag in their subject line.
To customize your own spam tag, follow these steps:
- When in Yola Mail webmail, click Settings to access the Settings pane, and then click Spam Settings.
- In the Subject Tag field, enter the custom spam tag you want to use, then click Save.
We recommend that you add a space or a special character at the end of your tag so it does not run into the first word of the email's subject line.
Any messages you receive that are suspected of being spam will now have your custom spam tag in their Subject line and should be easy to identify.
Choosing a spam folder
By default, incoming spam messages are sent to your Spam folder. However, you can change the destination folder of incoming spam.
To change your destination spam folder, follow these steps:
- When in Yola Mail webmail, click Settings to access the Settings pane, and then click Spam Settings.
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From the drop-down menu next to Spam Folder, select the folder where you want incoming spam messages to be delivered, and then click Save.