Within 15 days from the day of the domain purchase, you must validate your contact details for ICANN (The Internet Corporation for Assigned Names and Numbers). If you fail to do so, your domain will be suspended. This means all of your domain-related services (and the website itself) will stop working. This applies to all gTLDs (generic top-level domains) such as .com, .org, .net, .info, and others.
Note: If your domain is suspended, you still own it, but you’re not able to have a live website until you verify your contact information.
The suspension is not processed at Yola, and we do not have control over it. However, there’re a few things our support agents can do to help you out in case of suspension.
How do I know if my domain is suspended?
The information in My Yola’s domain section doesn’t show the information about the domain suspension. So, if your website went offline and you suspect domain suspension, there are two ways to check it:
- Check it on the Who.is. This website shows information about any domain name and its status. If you see the status clientHold, chances are your domain has been suspended.
- Contact our Support Team for help.
Fixing your suspended domain
Below are some actions that can help you solve the issue.
Check your email
Check your inbox and look for the verification email sent to you (Sender: Yola; Subject: VERIFICATION REQUIRED). Make sure that you check your spam folder as well. Once you find the email, click the link in it to start the verification process.
Check the domain's contact email address
The verification link has been sent to the email address you provided when you registered or transferred your domain. Make sure that you have provided us with a valid email address.
You can check that the contact details are correct in the My Yola dashboard:
- Go to My Yola dashboard and click Domains on the Topbar.
- Locate the domain you want to check and click its Advanced settings link.
- Expand the Edit your domain registration info tab.
- Here you will be able to see and edit your domain contact details.
- Click Update details to save the changes.
Note: Changing your domain email for a never-verified domain will trigger the verification email to be sent again. The domain will remain suspended, and your website and other services connected to it (e.g., Yola Mail) won’t work until you verify the domain contact information.
If your domain has been verified before, the change of its contact details triggers another process that we describe in our dedicated tutorial, Updating your domain registration.
Contact us to resend the verification email
If the email address in the Contact details is correct, and you still can't find the verification email, contact our Support Team, and we will resend it for you.