Creating and managing your mailbox's aliases

An email alias is another name of your mailbox. For example, if you have a support@yourdomain.com mailbox, you can create a jane@yourdomain.com mailbox alias. This way, your customers can message either one of the mailboxes, and all messages will land in one inbox. This is useful if you have a support team and want all user inquiries to land in one mailbox.

You can create as many aliases for a single mailbox as you'd like. Also, there is no additional charge for creating a mailbox alias.

How to create an alias

To create an alias for your mailbox:

  1. Log intoMy Yola
  2. Click Email on the Topbar. 
  3. If you have multiple custom domains, make sure you select the correct domain at the top-right corner next to Manage mailboxes for a different domain.
  4. Click the name of the mailbox which you want to create an alias for.
  5. Click Manage aliases.
  6. Enter your alias name (everything before the @ sign).
  7. Click Add alias.

That’s it! Now, to log into your mailbox, you can use either the initial mailbox name or the alias name and your mailbox password.

How to delete an alias

Here is how to delete an alias for your mailbox:

  1. Log into My Yola
  2. Click Email on the Topbar. 
  3. If you have multiple custom domains, make sure you select the correct domain at the top-right corner next to Manage mailboxes for a different domain.
  4. Click the name of the mailbox which you want to create an alias for.
  5. Click Manage aliases.
  6. Select the alias you want to delete.
  7. Click Delete.

Note: Deleting an alias does not delete your initial mailbox.

How to manage your alias

You can manage your mailbox aliases through webmail. Here you can establish:

  • The name that appears on outgoing email messages
  • The Organization name that is displayed
  • Reply-to address
  • The signature that appears in all outgoing messages

To access these settings, follow the steps below:

  1. Log into your mailbox through webmail.
  2. Click Settings> Identities.
  3. Select the needed alias.
  4. Apply necessary changes.
  5. Click Save.

Aliases troubleshooting

You may receive an error message while creating an alias if a separate mailbox with such a name already exists. For example, you cannot create a test@yourdomain.com alias if you already have a test@yordomain.com mailbox. 

The same issue may happen if you are trying to create a mailbox when you already have an alias with such a name. This is because there cannot be two separate mailboxes with the same names or aliases.

To resolve this issue, you will need to either delete the initial mailbox (or alias) or pick another name for it.

We hope this guide helped you. If you’ve any questions left, please contact our Support Team

Ready to use your new knowledge? – Set up your mailbox!

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