Collecting customers’ CPF/CNPJ numbers

For Brazil-based stores, merchants are required by law to collect CPF numbers from their local direct customers and CNPJ numbers from their local business customers. In our Online Store, you can add a mandatory section at checkout so that customers can provide their tax information when placing orders.

Here is how to add this section to your storefront:

  1. From your store admin, go to Settings> Taxes & Invoices.
  2. Scroll down to Settings.
  3. In the Business model settings section, select either the Businesses and direct customers (B2B and B2C) option, Direct customers only (B2C), or Businesses only (B2B).
  4. Click Save.
  5. Enable the Ask for buyers’ tax information at checkout toggle below.


Now your customers can provide their CPF or CNPJ numbers when placing orders.

Here is how the tax information section will look at checkout for the “B2B and B2C” model:

Customers from other countries will not see the tax information block.

Tip: Tax information will be saved in the order details in My Sales> Orders for your future reference.

We hope this guide helped you. If you’ve any questions left, please contact our Support Team

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