Managing stock in Online Store

You can easily view a stock quantity for every product in your Online Store and it will be automatically adjusted when customers place orders from your store. Once the quantity of a certain product reaches zero, the Sold Out label appears and the product becomes unavailable for purchase.

Online Store checks products in shopping carts against the inventory, to help you prevent overselling when several customers order the same product when quantity is limited.

You can also choose to receive an email notification when a product quantity gets low so you can restock your supply.

Note: Stock management is available for BasicProfessional, and Unlimited Online Store plans.

Enabling inventory tracking for products

When you add new products to your store, an unlimited quantity is assigned by default. If you sell tangible products that you either receive from a supplier or produce yourself, you may need to track the product inventory. Turning on stock tracking will let you know how many units of a product you have available for sale and when it’s time to restock.

Tip: Do not enable quantity for services and digital products unless you have limited availability, for example, a fixed number of spaces in your online classes.

If you change the payment status for an order from Awaiting Payment/Paid to Cancelled/Refunded, the quantity of the products from that order will be automatically returned to your stock.

To set in-stock quantity for a product:

  1. From your Online Store dashboard, go to Catalog > Products.
  2. Open the product you want to edit.
  3. Locate the Stock Control block on the right:



  1. Click Manage and enter the number of items you have in stock:


  1. Specify the product quantity at which you want to receive low-stock notifications. Take into consideration the shipping or production time.


Tip: If you sell classes or any service with a limited quantity of registrations or subscriptions, you can enter the number of seats available. This will create a sense of urgency in your customers.

  1. Click Save to make the changes live.

Hiding Out of Stock products

The Online Store marks products with a zero quantity as Sold Out and hides the Buy Now and Add to Cart buttons for these products so they cannot be ordered.

You can choose whether to display or hide out-of-stock products in your storefront. To hide out of stock products from customers, enable this option in your Dashboard > Settings > General > Cart & Checkout:



Adding a quantity field to product pages

If your customers regularly order several units of the same product, or you offer quantity discounts, you can add a quantity box to your product pages.

To display the quantity field on product pages:

  1. From the Online Store dashboard, go to Design.
  2. Scroll down to the Sidebar area and locate the Add to Bag button menu.
  3. Place a checkmark next to the Product quantity button. This will add a box for shoppers to select the number of products they wish to buy in one order:


  1. Click Save to make changes live across your store.


Removing the "In Stock" label

Stock visibility is controlled by Stock availability labels and the Number of items in stock options on the product management page. If you want to hide the In Stock label on the product pages:

  1. In your Online Store dashboard, go to Design.
  2. Scroll down to the Sidebar area and locate the Add to Bag button section.
  3. Uncheck the boxes next to Stock availability labels and the Number of items in stock:



The Number of items in the stock label displays the Quantity in Stock number that you enter on the product management page. It shows how many items remain in stock.

Stock availability labels show that the item is actually in stock. This is set by the Availability option on the product management page:


Once you make the changes, your product pages will be updated accordingly.


Low stock notifications

Do you want to know when it’s time to replenish product stock? You can opt into receiving an automated message from your store informing you that the quantity of products has reached a certain number.

You can enable these notifications by entering the low stock value at which you would like to receive a notification. The Online Store will automatically send you an email when your product reaches this limit. Here’s how to do it:

  1. From your Online Store dashboard, go to Catalog > Products.
  2. Open the product you want to edit.
  3. In the Stock Control block, click Manage.
  4. Enter the number of items left in stock at which you want to receive the Low Stock notice:


  1. Click Save to make the changes live across your store.

The low stock notifications will be sent to the email address that you entered in your store admin in Settings > Mail.

To stop receiving emails about low product stock, you can disable the Low Stock Notification in your store admin in Settings > Mail. This change affects all products.

To remove low stock notifications for a certain product:

  1. Go to the product page.
  2. In the Stock Control block, enter zero in the Send me a note when the quantity in stock reaches field:


4. Click Save to confirm the changes.

Other helpful articles

Managing orders

Shipments and payments tracking

Offering self-pickup or in-store pickup

Viewing sales stats and reports

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