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What is auto-renewal

Losing your domain can have detrimental effects on your business. If you allow your domain to expire and don’t renew it within the allotted time frame, there is a possibility that you may not be able to get it back, and this could lead to your site no longer being accessible on the internet. 

Note: You can review our auto-renew policy during the checkout process and upon your confirmation receipt.

Yola offers auto-renewal for your convenience, your peace of mind, and to ensure that it’s business as usual when it comes to your online presence. There are other benefits to auto-renewal:

  1. Auto-renewal ensures your account is always up to date.
  2. Your customers have uninterrupted access to your site.
  3. You won't lose your Yola hosting subscription. 
  4. You continue to enjoy all of Yola’s premium features.

Auto-renewal also means you never have to worry about your Yola account being downgraded or losing access to add-ons like the Online Store or Analytics. 

When domains are renewed

Please note that custom domains are renewed automatically 15 days prior to their expiry date. We do this to ensure that you have sufficient time to update payment details and to provide you with an acceptable time frame during which you can contact us with any questions about your domain’s renewal. Rest assured, we will remind you of your domain’s upcoming auto-renewal via email 30 days before the expiry date. If you need a hand with your renewal or to update your payment details, please contact our Support team.

How secure is auto-renewal?

We're serious about your security online! It’s for this reason we’ve integrated with the Verifi payment gateway to ensure that your credit card details are stored in a highly secure Payment Vault that is fully compliant with the Payment Card Industry’s Data Security Standard.

Cancelling auto-renewal

Your domains are registered to you until their expiry, so regular renewal reminders are to be expected. If you choose not to renew your domain, you can safely ignore the reminders, and your domain will expire naturally.

To cancel auto-renewal, please contact our Support team. Please note that canceling auto-renewal on one domain does not cancel auto-renewal on any other domains or subscriptions you may have.

Note: If you renew your subscription manually, you will automatically opt into auto-renewal again.

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