Transferring your domain away from Yola

You can always transfer your Yola-purchased domains to another domain provider. So how do you figure out if transferring is the right option for you? Here are a few things to consider.

Before starting a transfer

Before you initiate the transfer, make sure you understand the benefits of hosting a domain with Yola. A domain with Yola includes:

  • Full DNS management in My Yola.
  • Premium hosting which includes 99.9% uptime and advanced malicious attack protection.
  • Access to the innovative Sitebuilder and professional help from the top-level support team. 

When you transfer away, you will have to pay an upfront transfer cost to the new registrar. At the minimum, this is usually the full annual cost of a domain. In addition to this, you may also have to pay additional fees for access to premium site-building and hosting.

Note: if you own a Yola Mail mailbox, it will be lost after the domain transfer. All emails will be lost as well.

Pointing your domain

If you still wish to use your domain with another hosting provider, we recommend pointing your Yola-purchased domain to another hosting provider rather than transferring away. This is a lower-cost alternative to domain transfer. 

To do this you need: 

  1. In My Yola, click on the Domains tab in the upper menu.

  2. Click on the Advanced settings link next to the domain you want to point to another provider.


  3. Scroll down to Change your DNS settings and expand the tab.

    arecord.gif

Depending on the host you're moving to, you will either need to edit the nameservers or add some DNS records that your new host will provide. Review this tutorial to learn how that change the name servers of your domain or this tutorial to learn how to manage DNS records.

Your domain will still be hosted with Yola and you will get a reminder from us when your domain is up for renewal. This will allow you to avoid the upfront transfer costs and still get the benefit of Yola DNS management services, access to the Sitebuilder, and technical support for your domain.   

Transferring your domain

If you still want to transfer your domain away, before doing so, please note that domain registrars require a mandatory 60-day waiting period between a domain purchase and transfer. This is something beyond our control.

If it is less than 60 days since you purchased a domain from Yola, you will need to wait before this period passes before transferring the domain.

After the above is sorted out, follow these steps to transfer your domain away:

  1. In My Yola, click on the Domains tab in the upper menu.

  2. Click on the Advanced settings link next to the domain you want to point to another provider.

  3. Select Transfer your domain away from Yola.

    userlmn_bad4efd3958f16faf16071079ef1262e.png
  4. Uncheck the box next to Lock this domain. This unlocks your domain.

    userlmn_4278faef96cba206926984d2e3572099.png
  5. Click Apply changes.

As the next step, you will receive the authorization code in an email from our domain registration partner OpenSRS/Tucows. Provide this authorization code to your new domain registrar to complete the transfer. 

TipIf you have not received this email within 24 hours, please check your Spam or Junk folders. 

Note: It can take anywhere between 12 - 14 days for the domain transfer to complete. You will then need to submit a transfer request for the domain at the new provider, using the instructions given by that service. 

Transferring your .co.uk domain

If you wish to transfer away your .co.uk domain, the steps are different. Please perform the following: 

  1. Request an IPS tag from your new registrar.
  2. Email this tag and your domain name to support@yola.com. Ask us to add the tag to your domain in order to transfer it.
  3. Once we have added the tag, the transfer process will be initiated.
  4. Your new domain registrar will contact you once the process is complete.

Other helpful articles

Top reasons for hosting your website at Yola

Changing your name servers

Managing DNS records for your domain

Was this article helpful?
0 out of 1 found this helpful