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Validating contact details for ICANN

You are required to go through a contact details validation process initiated by Internet Corporation for Assigned Names and Numbers (ICANN) when you:

  • Purchase a new domain name
  • Transfer a domain
  • Update the registrant name, organization, or email address associated with a domain 

Contact details validation is also required if any messages sent to the contact details have bounced back. 

Note: ICANN suspends any domains that haven’t been validated within 15 days of receiving the request by email. The suspension is not processed by Yola, and we don’t have control over it. 

If your domain gets suspended due to failure to comply with this request, you will have to start a process to retrieve it. You can find more information here: About lost domain names.

How to validate your domain

To validate your contact details, follow these steps:

  1. After registering a domain, transferring it, or updating its registrant information, check your inbox for a validation email similar to the one listed below. (The email arrives at the email address you used to register your domain.)
  2. In this email, click the link as shown in the screenshot below to validate your domain.


  3. In the next window, click Verify Information to finish the verification.


What to do if you don't have access to the contact email 

If you do not have access to the email address you’ve specified in your domain's contact registration details, you can change it to the one you have access to. This will trigger a new verification email. 

Follow these steps to update your domain registrant details:

  1. Log in to My Yola account and click Domains in the Topbar.

  2. Click the Advanced settings link next to the domain of which registrant’s details you want to update.

  3. Click the Edit your domain registration info tab.

  4. Edit your details and click the Update details button.


The ICANN domain verification process begins. You will receive an approval email where you need to click the link as described above. Once confirmed, your domain will be verified.

Note: When you update a domain’s contact details, the ICANN trade process is triggered automatically. Whenever this process is initiated, the corresponding domain is locked for 60 days without an option to transfer it elsewhere.

We hope this guide helped you. If you’ve any questions left, please contact our Support Team

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