Validating contact details for ICANN

You will be required to go through a contact details validation process initiated by Internet Corporation for Assigned Names and Numbers (ICANN) when you:

  • Purchase a new domain name
  • Transfer a domain
  • Update the registrant name, organization or email address associated with a domain 

Contact details validation will also be required if any messages sent to the contact details have bounced back. 

Important: ICANN will suspend any domains that are not validated within 15 days of receiving the request by email. The suspension is not processed at Yola, so we do not have control over it. 

If your domain gets suspended due to failure to comply with this request, you will have to start a process to retrieve it. You can find more information here: About lost domain names.

How to validate your domain

To validate your contact details, please follow the steps below.

  1. You will receive a validation email similar to the one listed below. This will arrive at the email address you have used to register your domain.
  2. In this email, click on the link as shown on the screenshot below to validate your domain:

  3. Click Verify Information to continue verification.


What to do if you don't have access to the contact email 

If you do not have access to the email address you have specified in your domain's contact registration details, you can change it to the one you have access to and a new verification email will be sent. Please follow these details to update your domain registrant details:

  1. Log in to My Yola account and click on the Domains tab in the upper menu:

  2. Click the Advanced settings link next to the domain of which registrant’s details you want to update:


  3. Click on the Edit your domain registration info tab:


  4. Edit your details and click on the Update details button.

The ICANN domain verification process begins. You will receive an approval email where you will need to click the link as described above. Once confirmed, your domain will be verified.

Please note: When you update a domain's contact details, the ICANN trade process is triggered automatically. Whenever this process is initiated, the corresponding domain is locked for 60 days without an option to transfer it elsewhere.

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