All Yola services (Yola hosting package, custom domain, registration privacy, Yola Mail and Online Store) can be canceled at any time. Please note that even though you can make one initial payment, these are separate services that are renewed individually. These services should be canceled separately.
According to our Terms of Service, we offer the following refunds:
- The initial purchase of one year hosting package and yearly Online Store subscriptions - 30-day full money-back guarantee. No partial refunds thereafter.
- Yearly auto-renewals: 5-day grace period during which we can issue a full refund for the charge. We can also refund 11 months of yearly hosting package subscription if the refund request has been submitted within 14 days after the charge. No partial refunds thereafter.
- The first payment for a monthly hosting package and first payment for monthly Online Store subscriptions: 5-day grace period during which we can issue a full refund for the charge. No partial refunds thereafter.
- Custom domain, private registration, and Yola Mail mailbox: No refunds as we incur an expense on behalf of our customers.
- We issue a full refund for the domain transfer payments if the transfer process was interrupted.
If you’d like to get a refund, please contact support and we will assist you. Kindly provide the reason for your refund request along with the email you have used to register your Yola account.