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Yola Mail's features, compatibility, and settings

This tutorial is our how-to guide for using Yola Mail. You will find more detailed tutorials in the Yola Mail section.

Which browsers are best to use?

Yola Mail supports the following browsers:

  1. Microsoft Internet Explorer 9.0 and higher
  2. Mozilla Firefox 2.0 and higher
  3. Chrome 1.0 and higher
  4. Safari 3.2 and higher
  5. Konqueror 3.5 and higher

Note: You may be able to view the Yola Mail interface on other unsupported browsers; however, some features may produce unexpected results.

What are email storage limits?

All email accounts provide 5 GB of server-side storage for archiving messages. You can send messages up to 25 MB in size.

The maximum size for email messages, including any attachments, is 35 MB; however, when attachments are sent over the Internet, they must be encoded, and this encoding increases the size of the message. The size increase can sometimes be more than 25 percent.

We recommend that you not try to send attachments that are larger than 25 MB. If you want to share large files, we recommend that you use the Files feature that is part of Yola Mail.

In addition, some mail servers will not accept large email messages, so if you attach a large file to your message, it may not reach its intended recipient.

Downloading emails from a POP3 account

Instructions on how to download messages from another email account into Webmail using POP3:

  1. Click Settings > Other Accounts, and then click the Add button.

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    4. Complete the fields on the Add POP3 Account page as follows:

  • Email – Enter the full email address of the other account.

  • Username – Enter the username you use to log into your other email account.
  • Password – Enter the password you use to log in to the other email account.
  • Provider – From the dropdown list, choose the account's service provider.
  • Server Address – The server address can be obtained from the provider of the email account you are trying to download.
  • Server Port – Use port 110 if you do not put a check in the SSL box. Use port 993 if you do put a check in the SSL box.
  • Use SSL – Putting a check in this box will allow Webmail to access your other email account through an encrypted connection.
  • Leave a copy of the message on the server – Put a check in this box if you want to leave a copy of the messages you download in the original email account.
  • Default Folder – Select the folder to which you want to download the messages from your other email account.
  • Test connection on save – Click to put a checkmark in this box if you want to test the connection to this account when you save the configuration.
  • Import old messages – Click to put a checkmark in this box if you want to import all existing messages from the account. If you don't select this option, only new, unread messages will be imported.

5. Click Save.

Email forwarding

To forward email from your email account to another email address, do the following:

  1. Click Settings > Mail Forwarding.
  2. Toggle Enabled to the active position and enter the emails to which you want to forward your messages in the Forwarding Recipients field.

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  3. Optionally, to leave a copy of forwarded messages in your Yola Mail account, toggle the Keep local copy switch.
  4. Click Save.

Viewing email headers

Viewing headers is useful for email troubleshooting, including email delays, spam, viruses, and abuse issues.

  1. Choose the message in Yola Mila and open it.  Click Details at the top of the message. 

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  2. Then click the All headers link.

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  3. A window appears that contains the internet headers as well as the content of the email message. If the email was sent in HTML, you will also see the HTML source of the message. Scroll down to examine the header code.

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Changing Yola Mail language

Here's how to change the language of your Yola Mail account page:

  1. Click Settings > Preferences, and then click User Interface.
  2. From the Language dropdown list, choose your language.

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  3. Click Save.

Changing the time zone

You can change the time zone in your Yola Mail account. This allows the timestamps on your emails to be correct and will keep your Yola Mail up-to-date if you are traveling:

  1. Click Settings > Preferences, and then click User Interface.
  2. Choose your time zone from the dropdown list, and then click Save.

Restoring deleted email

Deleted email messages may be recovered by our customer service team if you contact us within 14 days of deleting the messages. Our engineering team saves backup images of mailboxes to allow us to recover deleted emails.

Note: We may be unable to recover your deleted messages if:

  • The email was deleted within more than 4 hours of being received. An email that has been stored on our mail server for less than 4 hours may not have been included in a backup image.
  • You download your email using a POP3 mail program. If you use a POP3 mail program and it is configured to download messages automatically and then remove copies from our server, we will be unable to save backup images of your messages. We recommend that you switch to IMAP if you want us to be able to recover the deleted email.

Haven’t found the answer to your question? Review our dedicated Yola Mail help center for more tutorials, or contact our Support Team

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