Webmail provides a tool that allows you to block or allow emails from specific senders. You can add up to 1000 entries to the Blocked Senders list and 1000 entries to the Allowed Senders list.
Make sure that you enter the sender's email address or a domain as it appears in the sender's "Return Path." The return path is in the first line of the email headers. This may not be the same as the address that is displayed in the From field of the message.
You can block multiple addresses that are in the same domain with a wildcard (*), for example, *@example.com. This will block all senders using an email address from the example.com domain.
Note: Be careful when adding entire domains to your list. If you add something like *@hotmail.com to your Blocked Senders list, you are blocking every sender with a Hotmail address.
Adding senders to the Allowed or Blocked lists
To add senders to the Allowed or Blocked Senders lists.
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When in Yola Mail, click Settings to enable the Settings pane, and then click Spam Settings.
- Type in or paste the email addresses that you want to allow or block in the respective text boxes, and then click Save.
You will get the “Successfully updated” message at the bottom of your screen.
Note: Addresses that are in your Contacts are considered to be in your allowed senders list even though the contact entries are not displayed in the allowed senders list. If you add an address to the blocked senders list that is also in your Contacts, the address will be blocked as the blocked senders list takes precedence over your Contacts.
The the Spam Settings, you can also specify a Subject Tag, Threshold Level, and Spam folder you want to allow or ban senders for. More on this below.
Choosing the custom spam tag
Incoming messages identified as spam by Webmail are automatically flagged as such, though this spam flag is not visible to you. However, if you add your custom tag, all incoming spam messages will include your designated tag in their subject line.
To customize your Webmail's spam tag, follow these steps:
- When in Yola Mail, click Settings to enable the Settings pane, and then click Spam Settings.
- In the Subject Tag field, enter the custom spam tag you want to use, then click Save.
We recommend that you add a space or special character at the end of your tag so it does not run into the first word of the original subject line.
Any messages you download that are suspected of being spam will now have your custom spam tag in their Subject line and should be easy to identify.
Choosing the spam block level
If you are receiving too much spam in your Inbox or too many false positives in your Spam folder, adjusting the spam blocking level may help. The spam blocking level determines how likely a message is to be marked as spam. A higher blocking level means messages are more likely to be marked as spam; however, you may also find that a lot of innocent messages are also classified as spam (false positives).
- When in Yola Mail, click Settings to enable the Settings pane, and then click Spam Settings.
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Choose the spam blocking level from the dropdown menu next to the Threshold Level, and then click Save.
If you choose a level other than Normal, the spam filter will be more aggressive in classifying messages as spam.
If you choose Use Default, your mail will be filtered for spam using the level that is set for your domain.
If you choose High or Very High, more messages will be classified as spam; however, you may also find that a lot of innocent messages are also classified as spam. These messages are referred to as False Positives.
Choosing a spam folder
By default, incoming spam messages are sent to your Spam folder. However, you can change the destination folder of incoming spam.
To change your destination spam folder, follow these steps:
- When in Yola Mail, click Settings to enable the Settings pane, and then click Spam Settings.
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From the dropdown menu next to Spam Folder, select the folder where you want incoming spam messages to be delivered and then click Save.