Passwords naturally become more vulnerable to security threats over time. To reduce risks, we periodically require users to reset their Yola account passwords. This is a proactive step to ensure your account stays secure, especially if your password has been used for a long time.
Resetting your password
If your password has expired and you are prompted to reset it, follow these steps:
- Go to the login page and attempt to log in with your existing credentials. If your password has expired, you will see a notification.
- Press the Reset password link to trigger the reset process. An email with a password reset link will be sent to your login email address. The link leads you to the Forgot password page.
- Type in your email and set a password that is different from your previous one. Ensure it meets the password requirements (length, complexity, etc.).
- Once you’ve successfully reset your password, use your new password to log into your account.
FAQ
1. Why did my password expire?
We’ve implemented password expiry as part of our enhanced security measures. This ensures that passwords are regularly updated to reduce the risk of unauthorized access.
2. Why do I have to reset it now? This has never happened before.
As part of our updated security protocols, we require users to reset their passwords after a certain period to maintain a high level of protection for their accounts.
3. What if I have no access to the login email address, or the address is no longer active?
If you no longer have access to your login email address, please contact our Customer Support Team. Be ready to provide information about your Yola account for identity verification and owner authorization.
4. What if I'm not receiving an email with the reset link?
If you haven't received the password reset email, check your spam or junk folder. If the email isn’t there, contact Customer Support from your login email address, and we’ll check for issues and resend the link.
5. What if I cannot log in after a successful password reset?
Your browser might be auto-filling your old password. Please enter the new password manually and ensure that you update any saved passwords in your browser for future logins.
If you encounter any issues during the password reset process or have additional questions, please reach out to our Customer Support Team for help.